Help Desk

Delbond Tek creates customized maintenance plans that encompass every phase of your enterprise network's lifecycle, crafted to align with your unique and evolving service needs. Customers can conveniently create support tickets via phone or email for assistance.

Delbond develops tailored, full lifecycle maintenance plans to address the unique and evolving service requirements of each client’s enterprise network. Customers can submit tickets via phone, email, or via our ticketing system.

On-Site Network Support:

Delbond offers on-site support from certified service engineers who are experts in network topologies and have extensive experience with products from our partner vendors. Our engineers receive ongoing training to stay current with the latest industry advancements and are available 24/7 to address and resolve even the most complex network issues.

Ongoing Network Support Includes:

1. Advanced engineering research and senior-level technical assistance.
2. Expert diagnostics and problem-solving with professional sniffer tools.
3. Integration with your help desk for Levels 1 and 2 support.
4. Remote configuration and programming services.
5. Recovery of lost configurations using original configuration files.
6. Provision of hardware spares and parts replacement

24/7 Support Beyond the Sale

Delbond’s Network Operations Center (NOC) offers round-the-clock support whenever you need it. Our NOC handles all post-sales telephone support, including trouble isolation and resolution, general technology inquiries, and questions about specific forms, features, or functions. For assistance, contact Delbond’s Help Desk at [email protected]